Behind every great pest control company is a great customer service team — and Bonnie Morgan is one of the best. As one of ATCO’s senior customer service representatives, Bonnie has been the first point of contact for thousands of Bay Area customers over seven years, helping them navigate everything from identifying an unfamiliar pest to scheduling emergency service calls.
Seven Years of Helping Bay Area Homeowners
“When someone calls us, they’re usually stressed,” Bonnie explains. “Maybe they found a mouse in the kitchen, or they’re seeing ants everywhere, or they noticed termite damage. My job is to listen first, calm the situation, and make sure we get them the right help as quickly as possible.”
That approach — listening first — is evident in the reviews customers leave about their ATCO experience. Bonnie is frequently cited by name for her patience, knowledge, and follow-through.
More Than a Scheduler
Bonnie has developed substantial knowledge about pest identification and control through seven years of working alongside ATCO’s technical team. She regularly helps customers identify what they’re dealing with over the phone, guides them on immediate steps they can take before their appointment, and follows up after service to make sure everything was resolved to their satisfaction.
Community Involvement
Bonnie is actively involved in her local community association and volunteers regularly with a food bank in the East Bay. She’s a proud cat owner (two cats, both indoor-only, for the record) and an enthusiastic amateur baker.
Thank you, Bonnie, for seven years of exceptional service and for being one of the reasons ATCO customers keep coming back.